To verify your account, you will be asked to submit copies of the following three essential documents:
1. Proof of identity
2. Proof of residential address
3. Proof of deposit
Please note that Wallexpro reserves the right to request additional documentation if required.
To verify your identity, you may provide a copy of your Passport or National Identification Card. Please note that a driver's license will not be accepted.
The following conditions must be met for the document to be accepted:
● The document must be valid.
● The copy must be in color (black and white copies will not be accepted).
● All information on the document must be clear and legible (blurry copies will not be approved).
● The entire document, including all corners and edges, must be visible (cropped documents will not be accepted).
To verify your residential address, you will need to provide a copy of a recent utility bill (gas, water, electricity, TV/Internet, landline phone) or a bank statement. The document must not be older than 3 months.
Please note that electronically generated documents (e-bills/e-statements) are not accepted. Only documents that meet the following criteria will be approved:
● They must be delivered directly to your residential address by post, or
● They must be obtained directly from the provider (e.g., a bank statement issued at your local bank branch).
● Rental agreements
● Documents that contain only a P.O. Box address instead of a full residential address
● Mobile phone bills
● Documents written by hand (even if issued by a bank or other legal institution)
The type of document required as proof of deposit will vary depending on the payment method you choose to fund your trading account.
If you choose to make a payment via card, you will need to provide a copy of the card used on our website.
Please ensure the following:
● The copy must be in color (black and white copies will not be accepted).
● On the front of the card, you may cover the first 12 digits of the card number. Only the last 4 digits, your name, and the card's expiration date should be visible.
● All corners and edges of the card must be clearly visible (the copy cannot be cropped).
● On the back of the card, the CVV code should be covered. The card must be signed by the cardholder.
● If the card does not have your name printed on the front, you will need to provide an additional document proving ownership of the card (e.g., a copy of your card statement showing your name and the last 4 digits of the card).
If you choose to make a deposit via bank transfer, you will need to provide a confirmation of the transfer showing the funds being transferred from your bank account to your WallExpro trading account. This confirmation can either be obtained from your local bank branch or generated directly from your online banking account. The confirmation must include the following details:
● Logo of your bank
● Your name and surname
● Your bank account number
● Beneficiary's bank account number
● Date of the transfer
● Amount and currency of the deposit
If you choose to deposit via an e-wallet (e.g., Neteller), you will need to provide a screenshot of the transaction details. The screenshot should include the following information:
● Logo of the e-wallet provider (e.g., Neteller)
● Your name and surname
● Your email address
● Date of the transfer
● Amount and currency of the deposit
Credos d.o.o., Jurišićeva 21, 10000 Zagreb, Croatia, Reg. No. 080171112
Customer support: +385 1 5602 075
Licensed and regulated by Croatian Financial Services Supervisory Agency.
High Risk Investment Warning: Trading Foreign Exchange (Forex) and Contracts For Difference (CFDs) is highly speculative, carries a high level of risk and is not appropriate for every investor. 75% of CFD investors incur losses when trading. You should carefully consider whether you fully understand how CFDs work and whether you can afford to take on the high risk of losing your capital. Please read the full Risk Disclosure Statement which gives you a more detailed explanation of the risks involved
Age Restrictions and Eligibility: Access to and use of the trading platform and related investment services is strictly restricted to individuals who are at least 18 years of age or the age of majority in their jurisdiction of residence, whichever is higher. By creating an account or using the services, you confirm that you meet this age requirement.